In August of 2015, Salesforce announced an upgrade to its Customer Relationship Management (CRM) platform that promised “to accelerate adoption and value for every Salesforce customer and end-user” (source). The new upgrade, Salesforce Lightning, streamlined the user experience by offering a more intuitive (and lightning-fast) Graphical User Interface (GUI).
By simplifying the experience, the new interface also promised to welcome more of a diversity of end-users to the platform. As Carlo Thomas noted last year for TriFin Labs (a third-party Salesforce app developer):
“Admins…now enjoy an enhanced drag-and-drop functionality that doesn’t require code. Rather than collaborating with a developer to create or modify a Salesforce page, an admin can rearrange the page components to their liking” (source).