Salesforce Architect in Massachusetts

Expected Compensation: Base Salary $160,000

Current Role: Solution Architect

Location: Massachusetts

Authorization: US Citizen

Interview Highlights:

1. What is your biggest accomplishment in Salesforce?

The candidate built custom components in both Salesforce (LWC, Apex, Omni-Channel) and Amazon
Connect (Contact Flows, Lambda integrations) to deliver a seamless agent and customer experience.
The candidate also delivered a unified communication platform for the Healthcare firm using Data
360 and Agent Force, enabling voice, chat, and campaign management across patient engagement
touchpoints.

2. How many years of experience do you have with Salesforce?

The candidate is a Salesforce Architect and Developer with over 15 years of experience and deep technical mastery of the Salesforce ecosystem.

3. What is your experience with Service Cloud Voice implementation?

The candidate served as Solution Architect for a Service Cloud Voice implementation at a leading Streaming TV provider, replatforming their Amazon Connect contact center from Zendesk to Service Cloud Voice. The candidate also integrated
Agent Force with backend engineering databases to provide agents with timely, topic-appropriate solutions to convey to
customers.