Of the most popular cloud-based CRM platforms, Microsoft Dynamics 365 accounts for about 3% of the market share. The top CRM platform, Salesforce, accounts for a 19% market share (source). This fact points to the vital challenge of finding qualified Dynamics professionals. Salesforce professionals are a dime a dozen, yet a trained and talented Microsoft Dynamics professional may be hard to find.
A Dynamics project often requires data migration, configuration and mapping of new business processes, and customized development. Top Microsoft Dynamics recruiting firms will tell you: All of this work requires the input of specialized IT professionals with consulting expertise and Dynamics development knowledge.
Many businesses choose to outsource some of this work to one of Microsoft’s many partner companies or a host of independent contractors. A partner can help you plan your project and potentially support your project’s implementation but may not offer hands-on development work. A contractor can help you with specific development tasks but may lack the big vision of a consultant.
Considering all the various factors, the pool of candidates available for any specific business may be surprisingly small. All of these factors contribute to the challenge of Microsoft Dynamics staffing.